Evening Shift Supervisor

Job Summary: You will be responsible to deal with and raise safeguarding, respond to crises and deal with any incidents that occur whilst on shift. You will also be responsible to ensure accurate recording of data and completion of safeguarding tiers, referrals to Adult Social Care and mental health services as appropriate. You will work collaboratively with the Independent Living Mentor to help them engage with their support and move on plan. DUTIES WILL INCLUDE: • Manage the referrals that come through and complete inductions when on shift. Adding information accurately to work management system. • To support people in a positive, trauma informed way by focusing on their personal development, and what they wish to achieve. The aim is to equip people with the skills and confidence to progress into independent living. • Oversee the running of building and ensure all rules, policies and procedures are being adhered to. Issue warnings in line with our Warnings and Exclusions policy. • To work as part of a team, internally and within the Greater Manchester Combined Authority, to achieve the best interests for everyone, liaising and working alongside other professional agencies. • To ensure that individuals understand financial management in preparation for independent living, including focus on rent payment and budget creation. • To ensure that individuals are safe, inspired and engaged to reach any goals they have set for themselves. This includes support and encourage development of vital like skills to become tenancy ready. • To use your knowledge and understanding of those we look to house is critical in forming these holistic actions plans with support agencies. • To understand that individuals may have experienced tough life experiences and may require a greater level of understanding, thoughtfulness, and empathy. We predominantly work in a trauma informed way. • To work with people to identify their abilities. Promote and encourage the attendance of internal and external groups and training where appropriate. • Ensure that privacy and dignity is always maintained • Develop knowledge of local community resources • Develop and maintain effective working relationships with other agencies including, but not limited to, housing agencies, social services, mental health team, tenancy support services and alcohol and drug services • Liaise with other service providers, both statutory and non-statutory, to ensure that individuals can access and use all appropriate services to meet their needs. QUALIFICATIONS AND SKILLS Suitable candidate should have: • Ability to network, build enabling relationships and work effectively in a multi-agency context across the Wigan Borough. • Excellent listening skills. Qualification in Health/ Social Care or Counselling desired. • Understand complex needs and how support can be facilitated to those most vulnerable. • An ability to communicate effectively both verbally and in writing (English) and to collate and evidence work/ outcomes using case management databases. • A can-do attitude and willingness to undertake a varied workload • A resilient nature and the ability to handle challenging behaviour • Ability to show empathy with individuals while maintaining professional boundaries • An understanding of the needs and challenges of those experiencing homelessness, including those who have support needs including drug, alcohol, and mental health needs • An awareness of key public health messages relating to contagious and spreadable disease. • Experience of working with and supporting volunteers and staff with lived experience. PARTNERSHIP WORKING: The Brick is committed to delivering Wigan Council’s Deal approach and as such we are asking for applicants who adopt the 3 core behaviours being: positive, accountable and courageous. We are looking for innovation and creativity, The Brick is not afraid to do things differently and pilot new initiatives to trial and test new ideas. OTHER: Health and Safety In line with Health and Safety and Lone Working Policies, take reasonable care of personal health and safety and the health and safety of colleagues, mentors and service users and other persons who may be affected by acts and omissions. Reporting any incidents and Safeguarding concerns in a timely and effective manner following the Wigan tier report system. Diversity Understand and implement The Brick’s Equality and Diversity Policy Out of Hours You may on occasions be expected to undertake work in the early mornings, evenings and weekends to ensure full delivery. Be willing to undertake and assist in fundraising activities which may occur out of hours. Promoting fundraising for the Charity. To be responsible to the Emergency Accommodation Team Lead The post holder will be expected to: Perform any other duties consistent with the broad objectives of the post. Participate in individual performance review and respond to agreed objectives. Attend case management and managerial supervision as required. Attend and be an active participant in team meetings, team training and other internal meetings etc. Attend external meetings, forums, conferences, training etc. as required by Queen’s Hall Action on Poverty. Being aware of professional standards expected in the service, in terms of holistic person-centred delivery, required ongoing personal and professional development. Maintain up-to-date knowledge of legislation, national and local policies, procedures, recommendations, and guidelines. Take responsibility for ensuring that legal obligations regarding information which is processed for both mentors and staff is kept accurate, confidential, secure and in line with the Data Protection Act (1998) and Confidentiality Policies. Not abuse their official position for personal gain, to seek advantage of further private business or other interests in the course of their official duties. To undertake other such duties consistent with the post, as jointly agreed between the post holder and Queen’s Hall Action on Poverty To always deliver the service in line with and adhere to the Policies and Procedures To undertake other duties when required to aid in the smooth running of the Project. To promote good communication within The Brick and the Charity as a whole. To ensure good time management Queen’s Hall Action on Poverty are committed to the safeguarding and protection of all young people and adults, In line with our Safeguarding policies. We will carefully select, train, and support all those with any responsibility within the Charity, in accordance with our rigorous recruitment and selection policies.